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Skills required for effective communication process
Conveying a message effectively is an art as well as a skill developed after continuous practice and experience. The predetermined set of skills required for an influential communication process are as follows:
- Observance: A person must possess sharp observing skills to gain more and more knowledge and information.
- Clarity and Brevity: The message must be drafted in simple words, and it should be clear and precise to create the desired impact over the receiver.
- Listening and Understanding: The most crucial skill in a person is he must be a good, alert and patient listener. He must be able to understand and interpret the message well.
- Emotional Intelligence: A person must be emotionally aware and the ability to influence others from within.
- Self-Efficacy: Also, he/she must have faith in himself and his capabilities to achieve the objectives of communication.
- Self-Confidence: Being one of the essential communication skills, confidence enhances the worthiness of the message being delivered.
- Respectfulness: Delivering a message with courtesy and respecting the values, believes, opinions and ideas of the receiver is the essence of effective communication.
- Non-Verbal Communication: To connect with the receiver in a better way, the sender must involve the non-verbal means communication too. These include gestures, facial expressions, eye contact, postures, etc.
- Selection of the Right Medium: Choice of the correct medium for communication is also a skill. It is necessary to select an appropriate medium according to the situation, priority of the message, the receiver’s point of view, etc.
- Providing Feedback: Effective communication is always a two-way process. A person must take as well as give feedback to bring forward the other person’s perspective too.
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